Refund policy

Last updated: August 25, 2026

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return. 

Try Before You Open
Every full-size 50ml fragrance comes with a complimentary matching 2ml discovery sample. We encourage you to test the 2ml sample on your skin first before opening the full-size bottle.

To be eligible for a refund:
- The main full-size 50ml fragrance must be unopened, completely unused, in its original condition, and with the original packaging seal intact.
- The 2ml complimentary sample is yours to keep and explore.

Due to hygiene, safety, and cosmetic product regulations, we cannot accept returns for any fragrance bottle where the original seal or box packaging has been opened, broken, or sprayed.

Return Shipping & Costs
Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. We strongly advise using a tracked and insured postal service, as Sensae cannot be held responsible for items lost or damaged in transit.

How to Start a Return
To initiate a return, please contact us at hello@sensae.co.uk. If your return request meets our policy conditions, we will provide you with the return authorization and instructions on where to send your parcel:

Sensae
PO Box 3757
BARNET
EN5 9XU
United Kingdom

Items sent back to us without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon reception and contact us immediately at hello@sensae.co.uk if an item is defective, damaged, or incorrect, so we can evaluate the issue and arrange a replacement or refund promptly.

Exceptions / Non-Returnable Items
- Any full-size fragrance where the outer seal or packaging has been opened, unsealed, or tampered with.
- Standalone sample sets (Discovery Sets) and gift cards.
- Items on sale or promotional clearance.

Refunds
Once we receive and inspect your returned item, we will notify you whether the refund is approved. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note it may take additional time for your bank or card issuer to post the funds.

If more than 15 business days have passed since your return was approved, please reach out to us at hello@sensae.co.uk.